Fortisgreen Storage Service Terms and Conditions

These Fortisgreen Storage terms and conditions set out the basis on which storage and related services are provided to customers in the UK. By making a booking, placing goods into storage, or using any associated service, you agree to be bound by these terms. Please read them carefully before confirming a booking, as they explain how the storage service operates, what you are responsible for, and the limits of our liability.

For the purposes of these terms, “we”, “us”, and “our” refer to Fortisgreen Storage, and “you” or “your” refers to the customer, hirer, account holder, or any person acting on your behalf. These terms apply to all storage bookings and to any ancillary services we agree to provide, including handling, access arrangements, administration, and any relevant charges.

Booking process
A booking is made when you complete the required information, accept these terms, and receive our confirmation. We may ask for identification, proof of address, and other reasonable details before accepting a booking. The booking process is only complete once we have confirmed availability and accepted your reservation. Until that point, any quotation or estimate remains subject to change and does not constitute a binding agreement.

You are responsible for ensuring that all information you provide is accurate and complete. This includes the type and volume of goods to be stored, any special handling requirements, and whether items are fragile, valuable, hazardous, or subject to legal restrictions. If the details you provide are inaccurate, we may refuse the booking, adjust the storage arrangement, or make additional charges where appropriate.

We may, at our discretion, decline any booking without giving a reason, particularly where the proposed goods are unsuitable for storage or where accepting the booking would create a risk to our premises, staff, other customers, or compliance obligations. A booking does not guarantee that all items will be accepted if they are later found to breach these terms or applicable law.

When your booking is accepted, you will be allocated a storage period and may be given access instructions, unit details, or instructions for delivery. You must comply with all site rules, signage, and reasonable directions from our staff. Failure to do so may result in suspension of access or termination of the storage agreement.

Payments and charges
All charges are payable in accordance with the price stated at the time of booking or as otherwise notified by us in writing. Charges may include storage fees, administration fees, access-related charges, cleaning fees, disposal costs, handling fees, or other reasonable amounts connected with your use of the service. Unless stated otherwise, prices are exclusive of VAT or any other applicable tax.

Payment is due in advance unless we agree otherwise. We may require a deposit, first payment, or recurring payment method before storage begins. If a payment fails, is reversed, or remains outstanding, we may suspend access to your goods, charge interest on overdue sums where permitted by law, and recover reasonable costs of collection. We reserve the right to vary charges by giving you reasonable notice, especially where costs, service arrangements, or legal requirements change.

You are responsible for keeping your payment details up to date and ensuring sufficient funds are available. If you have an overdue balance, we may retain possession of your goods until all sums due are paid, subject to applicable law and any contractual lien or enforcement rights. No set-off or deduction may be made unless we agree in writing or the law requires it.

Cancellations, amendments, and termination

You may cancel a booking before the storage period begins, subject to any cancellation policy stated at the time of booking. If you cancel after acceptance but before goods are delivered, any refund will be made in line with the applicable notice period and any administrative costs already incurred. Where services have already started, you may remain liable for charges up to the date of cancellation and for any non-recoverable costs.

If you wish to amend the booking, such as changing the storage start date, unit size, or service type, we will use reasonable efforts to accommodate the request, but changes are subject to availability and may affect the price. Amendments are only binding once confirmed by us in writing or through our booking system.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay sums due, store prohibited items, provide false information, or create a health, safety, or legal risk. On termination, you must remove all goods promptly. If you fail to do so, we may take steps permitted by law to dispose of, sell, or otherwise deal with the goods after providing any required notice.

Storage of goods and customer responsibilities
You must ensure goods are properly packed, labelled where necessary, and suitable for storage. We are not responsible for packaging that is inadequate, unstable, or likely to deteriorate during normal storage conditions. Items must not exceed any size, weight, or condition limits notified to you.

You remain responsible for ownership of the goods and for obtaining any necessary permissions, licences, or consents for storing them. You must not store items that are stolen, counterfeit, illegal, dangerous, contaminated, or likely to cause damage, odour, infestation, leakage, fire, or any other nuisance. You must also tell us if items require special temperature, humidity, ventilation, or handling arrangements. If we accept such items, it is only on the basis expressly agreed in writing.

You agree to inspect your goods periodically and to notify us promptly if you believe anything has been lost, damaged, or affected. Where access is permitted, you must follow all security, safety, and operational procedures. Any person visiting or handling goods on your behalf must be authorised by you and comply with these terms as if they were the customer.

Liability and insurance

We will take reasonable care in providing the storage service, but the service is supplied on the basis that you accept certain risks inherent in storage. To the fullest extent permitted by law, we are not liable for loss or damage arising from matters beyond our reasonable control, including but not limited to weather events, fire, flood, theft, vandalism, civil disturbance, power failure, or acts of third parties.

We are not responsible for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of anticipated savings. Our total liability for any claim connected with the storage service will be limited to the amount paid or payable by you for the affected service, except where the law does not permit such limitation. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

You should obtain and maintain appropriate insurance for the full replacement value of your goods. Unless we expressly agree otherwise, we do not provide insurance for your stored items and any insurance arranged by us, if offered, will be subject to separate terms, exclusions, and limits. It is your responsibility to satisfy yourself that cover is adequate for the nature and value of the goods stored.

Waste regulations, prohibited items, and environmental compliance

Fortisgreen Storage operates in compliance with applicable UK waste and environmental regulations. You must not use the storage service to dispose of waste, fly-tip items, or abandon goods. The service is designed for lawful storage only, not for the collection, transport, or treatment of waste unless we have agreed a separate lawful waste service in writing.

For these purposes, “waste” includes any item you discard, intend to discard, or are required to discard by law. You must not store or leave behind hazardous waste, clinical waste, asbestos, tyres, batteries, oils, fuels, solvents, chemicals, paint, gas cylinders, electrical waste requiring specialist handling, or any other regulated material unless expressly authorised and lawfully accepted by us. Any goods that become waste while in storage remain your responsibility unless we agree otherwise.

If we believe any goods are prohibited, unsafe, or in breach of environmental law, we may refuse entry, isolate the goods, arrange removal, or notify the relevant authorities where required. You will be responsible for all costs, losses, penalties, and clean-up expenses arising from your breach of waste regulations. You must also ensure that no item stored by you causes contamination, leakage, infestation, or environmental harm.

Access, security, and operational controls

We may control access to the premises or storage units for security, maintenance, compliance, or operational reasons. Access may be limited during certain times, or temporarily suspended if required for safety or repairs. We will use reasonable efforts to minimise disruption, but we do not guarantee uninterrupted access at all times.

You must keep keys, codes, cards, and any other access tools secure and confidential. You are responsible for all activity linked to your authorised access details. If access details are lost, compromised, or misused, you must notify us as soon as reasonably possible. Replacement charges may apply where permitted.

We may enter your storage area without notice where reasonably necessary to prevent injury, respond to an emergency, preserve property, carry out essential maintenance, investigate suspected breaches, or comply with legal obligations. Where practicable, we will seek to notify you in advance of non-urgent entry.

Changes to terms, notices, and records

We may update these terms from time to time to reflect changes in law, operational practice, pricing structures, or service arrangements. The version in force at the time of your booking will apply unless a later update is required by law or agreed by both parties. If a change materially affects your rights or obligations, we will take reasonable steps to bring it to your attention.

Any notice given under these terms may be provided by email, in writing, through our booking system, or by any other reasonable method using the contact details you supplied. Notices will be treated as received according to the time and method of delivery and any applicable legal rules on service.

You should retain copies of all booking confirmations, payment records, and communications relating to the storage agreement. We may keep records of your booking, access, payments, and related transactions for legal, administrative, and audit purposes in accordance with our privacy obligations and applicable data protection law.

Governing law and legal jurisdiction

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales, unless we expressly state otherwise in writing. If you are resident in Scotland or Northern Ireland, you may have additional mandatory legal rights that apply under local law.

Any dispute arising out of or in connection with the storage service will be subject to the jurisdiction of the courts of England and Wales, except where mandatory law gives you the right to bring proceedings elsewhere. If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

By using Fortisgreen Storage services, you confirm that you have read and understood these terms and agree to comply with them. These Fortisgreen Storage service terms form the entire agreement between us in relation to the storage service, subject to any mandatory rights you may have under consumer law or other applicable legislation.