Storage Fortis Green Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Fortis Green provides storage, removal, collection, delivery and any related services to you. By placing a booking, using our services, or storing goods with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, partnership, company or other organisation that books or uses our services.
Services means any storage, removal, collection, packing, loading, unloading, delivery, or related services provided by Storage Fortis Green.
Goods means the items that you ask us to handle, collect, transport, or store.
Contract means the agreement between you and Storage Fortis Green for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Fortis Green provides short-term and long-term storage, household and office removals, and associated handling services. Our services may include packing assistance, loading and unloading, transportation of goods, and storage in our facilities or partner facilities as applicable.
All services are provided subject to the availability of staff, vehicles, and storage space, and may be restricted by access, safety requirements, and legal or regulatory obligations.
3. Booking Process
3.1 You may request a quotation for our services verbally or in writing. Any quotation is based on the information you provide and is subject to revision if that information is inaccurate or incomplete.
3.2 Quotations are normally provided with an indication of what is included, such as the type of service, estimated time, and any additional charges. Unless stated otherwise, quotations are exclusive of any third-party charges, tolls, or additional fees imposed by building management, parking providers, or local authorities.
3.3 Your booking is confirmed only when we have accepted it and you have agreed to these Terms and Conditions. We may require a deposit or full prepayment before confirming a booking, particularly for removals or storage services on popular dates or high-demand periods.
3.4 You must provide accurate information about access at both collection and delivery locations, including parking restrictions, stairs, lifts, narrow doors, or any other factors that may affect the time, cost, or practicality of the service. You must also specify any valuable, fragile, bulky, or unusual items that form part of the Goods.
3.5 We reserve the right to decline a booking for any reason, including safety concerns, lack of resources, or non-compliance with these Terms and Conditions.
4. Payments and Charges
4.1 Our charges are based on the nature of the service, the volume and nature of the Goods, the distance travelled, the duration of storage, and any additional labour or waiting time required.
4.2 Unless otherwise agreed in writing, payment is due as follows: for removals and transport services, payment is due in advance or on the day of service before unloading; for storage services, payment is due in advance for each storage period, such as monthly or quarterly.
4.3 Any deposits paid are credited towards the final invoice but may be non-refundable in accordance with our cancellation provisions.
4.4 We may issue invoices electronically or in hard copy. You must pay all invoices by the due date stated on the invoice. If no date is stated, payment is due immediately upon receipt.
4.5 We reserve the right to charge interest on late payments at the statutory rate from the due date until the date of payment in full. You are also liable for any reasonable costs of collection, including legal costs and fees incurred in recovering overdue sums.
4.6 Where storage services are provided on an ongoing basis, charges may be adjusted from time to time to reflect changes in operational costs, regulatory charges, or business requirements. We will give you reasonable notice of any such changes.
5. Cancellations and Changes
5.1 You may cancel or amend your booking by giving us reasonable notice. The amount of notice required and any charges that may apply depend on the nature of the service.
5.2 For removals and transport services, if you cancel or significantly amend your booking less than 48 hours before the agreed start time, we may charge a cancellation fee up to the full quoted amount, particularly where we have reserved vehicles and staff or declined other work on your chosen date.
5.3 For storage services, you may terminate your storage agreement by giving written notice in accordance with the minimum notice period specified in your storage agreement or invoice terms. Charges will continue to accrue until the end of the notice period or the date on which you remove all Goods and settle all outstanding amounts, whichever is later.
5.4 If you fail to be present or provide access at the agreed time and location, this may be treated as a cancellation, and you may be charged in full. Where possible, we will work with you to reschedule, subject to availability and additional charges.
5.5 We may cancel or suspend a booking or ongoing service at any time if you fail to pay any outstanding sums, breach these Terms and Conditions, or if we reasonably consider that proceeding with the service would be unsafe, unlawful, or impractical. In such cases we will, where feasible, provide notice and discuss alternatives.
6. Client Responsibilities
6.1 You are responsible for ensuring that the Goods are properly prepared for handling and storage, including secure packing where you choose to pack your own items. Fragile items must be clearly labelled and adequately protected.
6.2 You must ensure that all items to be moved or stored are safe, comply with applicable regulations, and do not contain prohibited materials such as explosives, flammable liquids, illegal substances, perishable foodstuffs, live animals, or any other items that we notify you are not acceptable.
6.3 You must arrange appropriate access and parking for our vehicles at collection and delivery addresses, including any necessary permits. Any delays or additional costs arising from insufficient access, waiting times, or enforcement action may be charged to you.
6.4 You are responsible for checking that all Goods to be moved or stored are present before we depart. We do not accept responsibility for any items left behind unless we have expressly agreed to search for and collect remaining items.
6.5 You must promptly inform us of any changes to your contact details, billing details, or relevant circumstances that may affect the provision of our services.
7. Our Responsibilities
7.1 We will provide our services with reasonable care and skill, using staff and equipment suitable for the tasks involved.
7.2 We will take reasonable steps to protect your Goods while they are in our care, during collection, transit, and storage, subject to the limitations and exclusions set out in these Terms and Conditions.
7.3 We will use reasonable endeavours to adhere to agreed dates and times but cannot guarantee precise arrival or completion times. Times given are estimates and may be affected by traffic, weather, access constraints, or other factors beyond our control.
7.4 We will comply with applicable laws and regulations relating to waste, health and safety, and data protection in the course of providing our services.
8. Liability and Limitations
8.1 Our liability for loss of or damage to Goods while in our custody or control is limited to a reasonable value per item or per consignment, as notified to you in advance or set out in any additional service conditions.
8.2 We are not liable for any loss or damage arising from the following causes: inherent defects, natural deterioration, or pre-existing damage to the Goods; failure by you to adequately pack, secure, or protect items; acts or omissions of third parties not engaged by us; normal wear and tear; changes in atmospheric conditions affecting sensitive items; or circumstances beyond our reasonable control, such as severe weather, road closures, or civil disturbances.
8.3 We are not liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of business opportunity, or emotional distress arising out of or in connection with the services, whether in contract, tort, or otherwise.
8.4 You are responsible for arranging any additional insurance cover you consider necessary for your Goods. Our standard charges do not include comprehensive insurance for high-value or unusual items unless expressly agreed in writing.
8.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and, in any event, within a reasonable period after the date of the relevant service or the discovery of the loss or damage. You must provide evidence of loss, including details of the item, its condition, and its value.
9. Waste and Environmental Regulations
9.1 We operate in accordance with relevant waste and environmental regulations. We are not a general waste disposal service and will only remove items as part of an agreed service.
9.2 You must not place waste, prohibited items, or hazardous materials among Goods intended for storage or removal. If such items are discovered, we may refuse to handle them, require you to remove them, or arrange for their disposal at your cost, subject to applicable laws.
9.3 Where we agree to remove unwanted items as part of a clearance or removal service, these items may be reused, recycled, or disposed of in an appropriate manner. Any charges for disposal, including special handling fees for bulky or regulated waste, will be indicated to you where possible.
9.4 You are responsible for any fines, penalties, or costs arising from the inclusion of prohibited or improperly declared items in the Goods.
10. Storage Terms
10.1 When we provide storage services, Goods will be stored in a designated area or container and may be moved within our facility for operational reasons. The exact location within the facility may change without notice.
10.2 You are not normally permitted unsupervised access to our storage areas. Access to your stored Goods, where offered, must be arranged in advance and may be subject to handling or access charges and identification requirements.
10.3 Storage charges accrue from the date on which Goods are placed into storage until the date on which they are removed and all sums due are paid in full.
10.4 If you fail to pay storage or related charges, we may exercise a lien over the Goods and retain possession until payment is made. If charges remain unpaid for an extended period, we may, after giving reasonable notice, sell or dispose of some or all of the Goods and apply the proceeds to the outstanding balance, returning any surplus to you where lawful and practicable.
11. Access, Safety and Property Damage
11.1 You must ensure safe access to the premises where we are required to work, including clear paths, adequate lighting, and safe stairways or lifts. We may refuse to carry Goods where doing so would pose an unacceptable risk to staff, property, or the public.
11.2 While we take care to avoid damage, minor marks or scuffs to walls, floors, or doorways may occur where access is restricted. We are not liable for cosmetic damage arising from moving large or bulky items in tight or difficult spaces, provided we have acted with reasonable care.
11.3 You should protect floors, carpets, and other surfaces if you are concerned about potential marking or wear caused by normal moving activities.
12. Data Protection and Privacy
12.1 We collect and process personal information required to provide our services, manage bookings, and comply with legal obligations. This may include your name, address, contact details, and payment information.
12.2 We will only use your personal information in accordance with applicable data protection legislation and for the purposes for which it was provided, unless we have a lawful basis for other uses.
12.3 We may share necessary information with staff, insurers, and selected third parties involved in servicing your booking, but we will not sell your data or use it for unrelated marketing without your consent where required by law.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can investigate and, where appropriate, offer a practical solution.
13.2 We aim to resolve complaints promptly and fairly. You may be asked to provide details in writing, including photographs or other evidence where damage or loss is alleged.
13.3 If a dispute cannot be resolved through our internal process, the parties may consider mediation or other forms of alternative dispute resolution before resorting to court proceedings, where this is appropriate.
14. Amendments to these Terms
14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal requirements.
14.2 The version in force at the time of your booking or the commencement of storage will typically apply to that service. Ongoing storage arrangements may be subject to updated terms, in which case we will give you reasonable notice of any significant changes.
15. Severability
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the services provided to you, whether in contract, tort, or otherwise.
